1. About SW15 Assist
SW15 Assist is a trading name of Arti Morarji's Consulting Limited, Company No. 11390690, registered in England and Wales. Registered office: 124 City Road, London, EC1V 2NX.
These Terms and Conditions apply to customer support, administration, booking, follow-up and related business support services supplied by SW15 Assist.
2. Business customers
Our services are intended for businesses, sole traders and self-employed professionals. By instructing us, you confirm that you are engaging us for purposes connected with your trade, business or profession.
3. Scope of services
The exact services, channels, hours, service windows and responsibilities will be agreed before work begins. Services may include customer enquiries, booking support, diary administration, customer follow-up, quote follow-up, routine customer updates, basic complaint handling and agreed online-store support.
We do not provide technical trade advice, professional advice, legal advice or authority to change prices, quotations, appointments, refunds, compensation or other commercial terms unless expressly authorised by you.
4. Client instructions and operating guide
You are responsible for giving us accurate and current information about your services, prices, availability, policies, FAQs, escalation rules and any limits on our authority. We will act within the instructions and operating procedures agreed with you.
Matters outside those instructions, including technical decisions, unusual complaints, legal issues, data incidents and exceptional refunds or compensation, may be referred back to you.
5. Packages and hours
Packages provide a defined amount of support time and agreed service coverage. They do not provide unlimited availability or guaranteed immediate responses unless specifically agreed in writing.
Unless otherwise agreed, unused weekly hours do not automatically roll over. Additional work is subject to availability and the applicable rate agreed with you.
6. Fees and payment
Current standard package prices displayed on the website are:
- Starter Support: £125 per week for up to 4 hours.
- Regular Support: £225 per week for up to 7 hours.
- Managed Support: £295 per week for up to 8 hours.
- Additional hours: £40 per hour.
- Additional weekend hours: £45 per hour.
Weekly or monthly packages are payable in advance unless we agree otherwise in writing. Bespoke, seasonal or higher-volume work may be quoted separately. Where a written proposal or service confirmation states different pricing or terms, that document will take priority.
7. Weekend and out-of-hours support
Weekend support is available only by prior arrangement and is normally limited to up to two weekends per month. High call volumes, guaranteed answer times, full-day cover, live telephone answering or out-of-hours services require a separate agreement or quotation.
8. Client responsibilities
You remain responsible for your business decisions, pricing, quotations, technical advice, legal obligations, fulfilment of services, products, appointments and customer outcomes. You must provide lawful access to any systems, accounts or customer information needed for the agreed work.
9. Confidentiality and data protection
We will treat confidential business and customer information with reasonable care and use it only for the agreed services. Each party is responsible for complying with applicable data-protection law in relation to personal data it controls or processes.
Where appropriate, additional data-processing terms may be agreed for a particular client arrangement.
10. Service availability
We will use reasonable care and skill in providing the agreed services. We do not guarantee that every enquiry will convert into a customer, that every lead will respond, or that support will prevent all missed opportunities, complaints, cancellations or losses.
11. Third-party systems
Our work may depend on third-party services such as Shopify, email, WhatsApp, booking systems, social platforms or other software supplied by you or third parties. We are not responsible for outages, restrictions, account suspensions or failures caused by those third-party systems, except to the extent caused by our own breach of duty.
12. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to that, we are not responsible for indirect or consequential losses, loss of anticipated profit, loss of opportunity, or losses caused by inaccurate or incomplete information supplied by you, decisions reserved to you, or failures of third-party systems.
13. Ending services
Any agreed notice period or minimum commitment will be set out in the relevant proposal, service confirmation or written agreement. If no special arrangement applies, either party may decide not to renew a package for a future billing period by giving notice before that next period begins.
We may suspend or end services where payment is overdue, instructions are unlawful or unsafe, access is misused, or continuing the arrangement would expose either party to unreasonable legal, security or reputational risk.
14. Intellectual property
Each party keeps ownership of its existing branding, materials, systems and intellectual property. Unless separately agreed, these Terms do not transfer ownership of either party's intellectual property to the other.
15. Changes to these Terms
We may update these website Terms from time to time. Changes will apply to future engagements and renewals unless otherwise agreed. Existing signed or expressly agreed client terms will continue to govern where they conflict with these website Terms.
16. Governing law
These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory legal rights that apply.
17. Contact
For questions about these Terms or SW15 Assist services, please use the contact form on sw15assist.com.
Last updated: 6 October 2026.