About SW15 Assist
SW15 Assist was created to give local sole traders and small businesses practical customer support without the cost of employing a full-time administrator.
I’m Arti, and my professional background includes customer service, e-commerce, Shopify, online business, customer enquiries, bookings, follow-ups, online sales and digital marketing. I understand how quickly messages, bookings and customer admin can build up when you are also trying to run the rest of the business.
What I bring to your business
- Customer service and customer communication experience
- Shopify and e-commerce experience
- Handling enquiries, bookings, follow-ups and routine admin
- Online sales and customer-experience support
- Social media and digital-marketing experience
- Working independently and handling confidential customer information
What SW15 Assist does
My role is to help you stay responsive, organised and professional while you focus on the work only you can do. That can include following up new enquiries, organising bookings, confirming appointments, chasing quotes, answering routine customer messages and keeping customers updated.
Clear boundaries
SW15 Assist does not replace your technical expertise. I do not give technical trade advice or make commercial decisions on your behalf unless you have specifically authorised them. Technical questions, unusual complaints and decisions outside the agreed process are passed back to you.
Local and flexible
SW15 Assist is built around the needs of owner-managed businesses in Roehampton, Putney, Wandsworth and SW15, with flexible weekly support rather than the cost and commitment of hiring a full-time customer-service employee.